Who are we?
We are a business providing support services for document verification and certification. We provide easier routes for our clients to obtain certificates that have legal status, such as affidavits, declarations, and documentation, with the support of a notary.
This notice explains how and why we make use of your Personal Data when you interact with us as a potential customer (a Potential Client), or in the case you have engaged us (a Client).
If you have any questions about anything in this notice or wish to make contact with our Data Protection Officer (DPO), simply fill out our contact form and specify that you would like your message directed to the DPO.
Navigating this Privacy Policy
For specificity, this policy is categorized into three sections based on your engagement level with us:
- Potential Clients: You Contacted Us But Have Not Contracted Us.
- Clients: You Contracted Us By Signing A Contract To Obtain Our Services.
- Everyone: This applies to a person who visits or uses our services.
Potential Clients
Why do we require your data?
By providing us with your data and information, you consent to our ability to:
- Communicate with you concerning the certification or documentation services we offer.
- Maintain and/or improve your experience on our website, e.g., recognize the information you requested relating to your inquiry or complaint.
The data we collect
Usually, to begin your process, we need some basic information, like your full name, email address, mailing address, phone number, and information about the kind of document or certification you need. If we do not have basic information like this on file, we may not be able to work on your request.
Data retention
We will keep your data for 3 years from the last time we contacted you. We may reach out to you in the following ways you specified (email, phone, SMS, or post) to offer you services that are relevant to your original inquiry.
Withdrawing consent
You may withdraw your consent to the processing of your information at any time through the contact form, telephone, or email.
Clients
What data do we process?
Once you are a Client, we can collect and hold your name, address, contacts, and any sensitive documents or personal data as required to provide the requested certification. This could include a scanned identification file, a declaration of legal status, or notarized files.
How we use it
Essentially, we use your data for the following purposes:
- To provide you with the service you requested.
- To notify third parties (like notaries or legal advisors) of your request so they can also act on this.
- To send you updates, confirmations, invoices, and payment collection.
- Data retention
Data retention
We keep your information for a maximum of 6 years to comply with our contractual obligations, legal and regulatory requirements, and then we will either delete your data or anonymise it.
Updating Contact Preferences
You may unsubscribe from non-essential contacts at any time. For the avoidance of doubt, we may need to send you certain information via post under our contract.
Everyone
Marketing
If you provide your data, we may use it to communicate with you regarding updates or information about our services you may be interested in. At any time, you can unsubscribe from our updates.
Data we collect
- Contact and identity information
- Data on your use of our website
- Data that enables us to deliver our services
- Communication preferences and interactions
Who will we share your data with
We do not sell your information. We only share it with service providers that are absolutely necessary in order to provide the services you requested, such as legal advisors, IT infrastructure personnel, regulatory agencies, and communications services that have undergone proper data protection processes.
Your Rights
You may request access, amendments, deletion, or limitation of your information. We will take action on your request within one month and may take steps to verify your identity.
